These terms govern your use of Covered, a dog care continuity service provided by MindLikeASieve ("we", "us", "our"). By using Covered, you agree to these terms.

What Covered is

Covered is a care continuity service that tracks your dog's preventative care schedule and sends check-ins via WhatsApp. We help you stay on top of flea treatments, vaccinations, grooming, and other routine care tasks.

What Covered is not

• We are not veterinary professionals and do not provide medical advice
• We do not purchase products or medications on your behalf
• We do not book appointments with vets, groomers, or other providers
• We do not replace professional veterinary care

You remain fully responsible for your dog's health and wellbeing. Covered is a support tool, not a substitute for professional care or your own judgement.

Subscription and payment

• Covered costs £16.99/month or £169/year
• Additional dogs are £8.99/month each
• Payments are processed securely by Stripe
• Subscriptions renew automatically unless cancelled
• You can cancel at any time via WhatsApp — no notice period required
• Annual subscriptions are non-refundable after 14 days (you have a 14-day cooling-off period under UK consumer law)
• Monthly subscriptions end at the end of your current billing period

Add-ons

• Holiday Planning (£29 per trip) — one-off charge, non-recurring
• New Puppy (£179) — includes 12 months of Covered, non-refundable after 14 days

Your responsibilities

• Provide accurate information about your dog's care needs
• Respond to check-ins honestly (it's fine to say "not yet" — that helps us help you)
• Keep your WhatsApp number active and accessible
• Make your own decisions about your dog's care based on professional veterinary advice

Our responsibilities

• Maintain your dog's care timeline accurately based on information you provide
• Send timely check-ins and follow-ups
• Provide monthly status reports
• Keep your data secure and private
• Be transparent about what we can and cannot do

Limitation of liability

Covered is a reminder and tracking service. We do our best to help you stay on top of your dog's care, but we cannot guarantee that no care tasks will ever be missed. We are not liable for any health outcomes resulting from missed treatments, late vaccinations, or any other care gaps. Always follow your vet's professional advice.

Changes to these terms

If we change these terms, we'll notify you via WhatsApp at least 14 days before the changes take effect. Continued use after that date means you accept the new terms.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Questions? Message us on WhatsApp or email hello@mindlikeasieve.co.uk.